Shipping & Order Pick Up
All pico. jewellery pieces are lovingly handmade to order by our second generation goldsmith. It can take up to 7 days for each piece to be made, so please have a look at our lead times below and keep in mind when ordering.
If you are in a hurry and want something sent within one business day, have a look at our Ready to Ship section.
Made to Order lead times:
Rings: 5-7 days
Personalised pieces: 3-7 days
14K Solid Gold pieces: 5-7 days
Orders ship via DHL Express Courier from sunny Greece.
We offer FREE shipping on all orders over €100.
All orders require a signature upon delivery.
We monitor how long it takes for our orders to reach their destination and the below timeframes is the average transit time.
DHL Express Courier:
- Europe (including UK): 1-3 working days
- Rest of the world: 3-5 working days
Please bear in mind that these are just estimates and depend on local delivery services in each country.
You can track your order here.
Pick Up / Click & Collect:
In-store pickup is available from our pico. headquarters Monday-Friday, 11pm-5pm. Make sure you select Pick Up at checkout. You will receive a confirmation email as soon as your order is ready for pick up. For same day pick up, please email us at firstname.lastname@example.org to see if this is possible and make arrangements.
Shipping & Delivery FAQs:
Do I have to pay Duties & Taxes?
International orders may be subject to customs or import duties once the order reaches the destination country. Please review your country's customs guidelines.
Can I pick up my order?
If you live in Thessaloniki you can pick up your online order from the pico. studio. Please contact us with your order number to arrange a suitable date & time.
Can I edit my shipping address?
Yes, if you're quick! Make sure to contact us right away at email@example.com
Can my parcel be redirected?
Unfortunately we are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order.
Can my order be delivered to a PO Box Address?
We are unable to deliver to PO Box numbers or temporary residence addresses such as hotels.
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