Shipping & Order Pick Up

All pico. jewellery pieces are lovingly handmade to order by our second generation goldsmith. It can take up to 7 days for a each piece to be made, so please have a look at our lead times below and keep in mind when ordering.

If you are in a hurry and want something sent within one business day, have a look at our Ready to Ship section.

 

Made to Order lead times:

Earrings & Necklaces: 3-7 days

Rings: 5-7 days

Personalised pieces: 3-7 days

14K Solid Gold pieces: 5-7 days

 

Shipping: 

Orders ship via Elta tracked service from sunny Greece.

We offer FREE shipping on all orders over €100. 

 

Delivery:

All orders require a signature upon delivery.

We monitor how long it takes for our orders to reach their destination and the below timeframes is the average transit time. 

  • Greece: 1-5 working days
  • Europe (including UK): 3-10 working days
  • Rest of the world: 7-15 working days

Please bear in mind that these are just estimates and depend on local delivery services in each country.

You can track your order here

 

Pick Up / Click & Collect:

In-store pickup is available from our pico. headquarters Monday-Friday, 11pm-5pm. Our address is Lykourgou 3, Ladadika, 54625 in Thessaloniki. Make sure you select Pick Up at checkout. You will receive a confirmation email as soon as your order is ready for pick up. For same day pick up, please email us athello@picothestore.com to see if this is possible and make arrangements. 

 

Shipping & Delivery FAQs:

 

Do I have to pay Duties & Taxes?

International orders may be subject to customs or import duties once the order reaches the destination country. Please review your country's customs guidelines.

Can I pick up my order?

If you live in Thessaloniki you can pick up your online order from the pico. studio. Please contact us with your order number to arrange a suitable date & time.

Can I edit my shipping address?

Yes, if you're quick! Make sure to contact us right away at hello@picothestore.com

Can my parcel be redirected?

Unfortunately we are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. 

Can my order be delivered to a PO Box Address?

We are unable to deliver to PO Box numbers or temporary residence addresses such as hotels.