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FAQ

Where is pico. jewellery made?

Every pico. jewellery piece is handmade to order here in sunny Thessaloniki by my master jeweller, Mr George. 

Do you have a physical store?

No, pico only exists online but part of our collections can be found in boutiques around the world. 

Do I have to pay Duties & Taxes?

International orders may be subject to customs or import duties once the order reaches the destination country. Unfortunately, we do not cover the cost of import duties and taxes, therefore, you will be responsible for these. 

Can I pick up my order?

If you live in Thessaloniki you can pick up your online order from my studio. Please email me at picothestore@gmail.com to arrange a suitable date & time.

Can I edit my shipping address?

Yes, if you're quick! Make sure to contact me right away.

Can my parcel be redirected?

Unfortunately I am unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. 

Can I delivery to a PO Box Address?

We are unable to deliver to PO Box numbers or temporary residence addresses such as hotels.  

Do pico. pieces contain Nickel? 

No! We only use a base of sterling silver for our vermeil pieces or 14K solid gold.