FAQ

Where is pico. jewellery made?

Every pico. jewellery piece is handmade to order here in sunny Thessaloniki by my master jeweller, Mr George. 

Do you have a physical store?

No, pico. only exists online but we occasionally pop up in fairs, exhibitions and markets.

Do I have to pay Duties & Taxes?

International orders may be subject to customs or import duties once the order reaches the destination country. Please review your country's customs guidelines.

Can I pick up my order?

If you live in Thessaloniki you can pick up your online order from the pico. studio. Please contact us with your order number to arrange a suitable date & time.

Can I edit my shipping address?

Yes, if you're quick! Make sure to contact us right away at hello@picothestore.com

Can my parcel be redirected?

Unfortunately we are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. 

Can my order be delivered to a PO Box Address?

We are unable to deliver to PO Box numbers or temporary residence addresses such as hotels.  

Are pico. pieces suitable for people with sensitive skin? 

All pico. jewellery is made using a sterling silver base for our vermeil pieces & sterling silver pieces and 9K or 14K gold for our solid gold pieces.