FAQ

Do you have a physical store?

No, pico only exists online but part of our collections can be found in boutiques around the world. 

 

Do I have to pay Duties & Taxes?

International orders may be subject to customs or import duties once the order reaches the destination country. Unfortunately, we do not cover the cost of import duties and taxes, therefore, you will be responsible for these. 

 

Can I pick up my order?

Unfortunately we do not offer a click & collect service.

 

Can I edit my shipping address?

Yes, if you're quick! Make sure to contact us right away.

 

Can my parcel be redirected?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. 

 

Can I delivery to a PO Box Address?

We are unable to deliver to PO Box numbers or temporary residence addresses such as hotels.