FAQ

Where is pico. jewellery made?

Every pico. jewellery piece is handmade to order in sunny Thessaloniki by our master goldsmith, Mr George. 

Are pico. pieces suitable for people with sensitive skin? 

All pico. jewellery is made using fine materials. We use sterling silver base for our vermeil pieces & sterling silver pieces or 9K &14K gold for our solid gold pieces. pico. jewellery is hypoallergenic as well as lead & nickel free.

Do you have a physical store?

Currently, we don't have a physical store. 

Do I have to pay Duties & Taxes?

International orders may be subject to customs or import duties once the order reaches the destination country. Please review your country's customs guidelines.

Can I pick up my order?

If you live in Thessaloniki you can pick up your online order from our studio. Please contact us with your order number to arrange a suitable date & time.

Can I edit my shipping address?

Yes, if you're quick! Make sure to contact us right away at hello@picothestore.com

Can my parcel be redirected?

Unfortunately we are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. 

Can my order be delivered to a PO Box Address?

We are unable to deliver to PO Box numbers or temporary residence addresses such as hotels.  

 

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